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Frequently Asked Questions
Due to the heavy discount during the close-out sale, we are unable to offer free shipping. Shipping cost is calculated based on the weight of your order and the distance it is being shipped.
At this moment we only ship within the Contiguous United States. If you are based in Alaska or Hawaii, email us at info@mymontehome.comĀ (undefined)for a custom quote including shipping cost.
All sales during our Close-Out Sale are FINAL SALE. We will not be accepting any returns. However, if there is an issue with your order please email us at info@mymontehome.com.(mailto:info@mymontehome.com)
Due to the influx of orders, our processing time is now 7-10 business days. We apologize for any inconvenience!
Yes! If you would like to arrange a local Atlanta pick-up order to save on the cost of shipping, please send us an email at info@mymontehome.com.(mailto:info@mymontehome.com)
The close-out sale will run until we run out of inventory. We have already ran out of stock of some products and will not be restocking. If there is an item you are interested we highly recommend placing your order as soon as possible.
If you have any other questions or questions about our products please send us an email at info@mymontehome.com (mailto:info@mymontehome.com)or use our chat feature on the website.
All of our toys have been sent to a third party company for safety testing. All our toys have met the ASTM F963 toy safety standards. This standard also tests that all our products are made with non-toxic paints.
Our website is broken down by age ranges: Birth to 6 months, 6 to 12 months, and 1 to 3 years. Each of our toys also has a suggested age range broken down into months. All of our products also come with a little guide for parents on the benefits of that product and how to interact with that product with your child.
If you ever have any questions about which product to choose please feel free to use the chat feature on our website, send us an email, or send us a message on our social media and we would be happy to answer!
Before introducing any toys for the first time, wipe them clean with a damp cloth. To clean your wooden toys, wipe them with a damp cloth and if needed use mild soap. It is important that you dry your toys right after cleaning. Do not soak your toys, use abrasive cleaners, or scrub aggressively.
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